Shipping policy

SHIPPING POLICY

At Aqua Touch, we strive to process and deliver your orders as quickly, safely, and efficiently as possible. Below are the terms and conditions governing international shipping for all products purchased through our store.

1. Worldwide Shipping Coverage

We offer worldwide shipping to most countries. If there are any delivery restrictions regarding your destination address, we will notify you via email prior to processing your order.

2. Processing and Estimated Delivery Times

To ensure proper quality inspection and packaging of your items, delivery consists of two phases:

  • Processing Time: All orders require 3 to 4 business days to be processed, packed, and dispatched from our fulfillment facility after payment confirmation.

  • Estimated Shipping Time: Once your order has been processed and handed over to the courier, the estimated international transit time is 9 to 11 business days.

(Note: Business days do not include weekends or official holidays. Shipping times are reasonable estimates and may experience minor delays due to customs clearance or carrier volume during peak seasons).

3. Order Tracking

Once your package has been dispatched, you will receive an automated shipping confirmation email containing a tracking number. You can track your shipment in real-time through our platform or the official carrier website.

4. Customs, Duties, and Taxes

For international orders:

  • Prices displayed on Aqua Touch do not include import duties, local taxes, or customs fees that may be levied by the destination country.

  • All customs duties, tariffs, and taxes are the sole responsibility of the customer.

  • Aqua Touch is not responsible for shipping delays caused by customs clearance procedures in the destination country.

5. Delivery Address Accuracy

Customers are solely responsible for providing an accurate and complete delivery address upon checkout.

  • If you need to modify your address, you must contact us within 24 hours of purchase at: a84089540@gmail.com

  • Once an order has entered processing or fulfillment, the delivery address cannot be changed.

6. Undeliverable, Unclaimed, or Returned Packages

If a package cannot be delivered due to an incorrect address, recipient absence, or refusal to pay applicable customs duties:

  • The package may be returned or abandoned by the carrier.

  • Original shipping fees and return costs incurred will not be eligible for a refund.

7. Lost or Damaged Packages

If your package arrives damaged or if tracking indicates that the package was lost in transit:

  • Contact us within 5 business days of the estimated delivery date at: a84089540@gmail.com

  • Provide photos of the damaged package or your tracking details so we can file a claim with the carrier and arrange a replacement.

Customer Support:

  • Store Name: Aqua Touch

  • Email: a84089540@gmail.com